Deposit, fix booking:
The given prices refer to one person and one night, include VAT, but not include tourist tax, that is payable onsite. The confirmation booking would be valid just after the incoming deposit, for this reason please, transfer the deposit to the following bank account in 8 working days after our confirmation letter:
- Volksbank Kärnten EG
- IBAN: AT54 4213 0323 2543 0000
- SWIFT: VBOEATWWKLA
- 2,6 Euro / person / night from the age of 18.
You can pay in cash (Euro) or by credit card (Eurocard, Mastercard, Visa, acceptable only over 40 Euro).
We request your understanding, but you are not allowed to transfer the amount of your stay afterwards. In case of last minute and other offers please, settle the bill on the spot in cash. We can not accept 500 Euro banknotes. Thank you very much for your understanding!
Periods of high priority, public holidays:
In case of periods of high priority, public holidays or high season the minimum stay is 4 nights.
Check in / Check out:
Rooms can be occupied from 3.00 pm on the day of arrival. If your expected arrival happens later than 6.00 pm, please, notify us in advance. By departure, you are required to check out until 10.00 am. The reception closes at 9 p.m. On demand we can offer you a safe luggage room.
Should you book your accomodation just with breakfast, we deduct from the half board price 16 Euro. Upon request we prepare for you lunch. Should you not consume your ordered meal, unfortunately we can not give you the money back posteriorly.
We kindly ask you to appear in suitable clothing in the restaurant to avoid inconvenience.
If you do not want to miss your pet, our hotel will find you a solution, but you are required to inform us in advance. You will be charged of the cleaning cost, about the price of it you get information from our relevant pricelist. We ask you not to take with you your favourite pet into the restaurant, or into the wellness area. If needed we will charge you 50,00 Euro for extra cleaning.
in case of the usage of a double bedroom as a single room you should pay an extra amount that you see on the pricelist.
Wireless internet access is available on the whole area of the hotel free of charge.
We would like to direct your attention to the fact, that some free hotel services depend on the weather and the season. In case of lack of adequate interest the programms could be postponed.
Late arrival/ early check-out:
The hotel asserts the right to make you to pay the total amount of the stay in case of later arrival or earlier check out. The terms & conditions of The Austrian Hotel-, and Catering Trade are valid.
In response to the current situation, we have adjusted our cancellation policy for your holidays 2020. Even though the world around us seems to have come to a standstill, we don’t want you to stop dreaming about your next holiday adventures. That’s why we have made the cancellation conditions for all existing and new reservations more flexible.
For reservations in October and December 2020:
- The cancellation is free of charge up to 1 week prior to arrival date;
- from 7 days prior to arrival date until day of arrival and in case of an early departure we charge 50 % of the total room rate.
Our aim is to offer you as much flexibility and planning comfort as possible for your holidays in 2020! Thank you for your loyalty and support!
Cancellation policy in 2021:
In case of cancelling your reservation, the terms & conditions of The Austrian Hotel-, and Catering Trade’s are relevant. Unsold room causes business loss, as we could sell it. This is the reason why we ask you to inform us in time about your cancellation.
- Storno fee one month before arrival: 40% of the agreed price.
- Storno fee up to one week before the arrival: 70% of the agreed price.
- Storno fee on the last week before the arrival: 90% of the agreed price.
In case of cancellations, advance payments already made (minus 50 Euro processing fee) will be converted into vouchers, which can be redeemed at any time for a later date of arrival for hotel services.
Should you travel by train or by plane we would kindly take you to the hotel at an extra cost. Ask for our offer.
All our rooms are non-smoking. Since 2005, we have been committed to providing our guests with a smoke-free environment in our hotel in Bad Kleinkirchheim. This policy has received high praise from our guests!
We do provide designated smoking areas to accommodate the needs of guests who smoke such as the smoking room (closed area with ventilation and air condition), the hotel’s front entrance area and the terrace.
What if something happens unexpectedly? You may not be able to begin your holiday, or may have to leave earlier. For such cases, secure yourself, and take out simple passenger insurance together with your accommodation, which costs 5 % of the travel expenses. For further information, please do not hesitate to contact us.
Surprise your loved ones with Birkenhof gift coupons! We are looking forward to issue your personal voucher!