General Informations

Deposit, fix booking:

The given prices refer to one person and one night, include VAT, but not include tourist tax, that is payable onsite. The confirmation booking would be valid just after the incoming deposit, for this reason please, transfer the deposit to the following bank account in 8 working days after our confirmation letter:

  • Volksbank Kärnten EG
  • IBAN: AT54 4213 0323 2543 0000
  • SWIFT: VBOEATWWKLA

Tourist tax:

  • 2,6 Euro / person / night from the age of 18.

Payment methods:

You can pay in cash (Euro) or by credit card (Eurocard, Mastercard, Visa, acceptable only over 40 Euro).

We request your understanding, but you are not allowed to transfer the amount of your stay afterwards. In case of last minute and other offers please, settle the bill on the spot in cash. We can not accept 500 Euro banknotes. Thank you very much for your understanding!

Periods of high priority, public holidays:

In case of periods of high priority, public holidays or high season the minimum stay is 4 nights.

Check in / Check out:

Rooms can be occupied from 14.00 pm on the day of arrival. If your expected arrival happens later than 18.00 pm, please, notify us in advance. By departure, you are required to check out until 10.00 am. The reception closes at 21 o’clock. On demand we can offer you a safe luggage room.

Meals:

Should you book your accomodation just with breakfast, we deduct from the half board price 16 Euro. Upon request we prepare for you lunch. Should you not consume your ordered meal, unfortunately we can not give you the money back posteriorly.

Restaurant:

We kindly ask you to appear in suitable clothing in the restaurant to avoid inconvenience.

Pets:

If you do not want to miss your pet, our hotel will find you a solution, but you are required to inform us in advance. You will be charged of the cleaning cost, about the price of it you get information from our relevant pricelist. We ask you not to take with you your favourite pet into the restaurant, or into the wellness area. If needed we will charge you 50,00 Euro for extra cleaning.

Details

Single bedroom:

in case of the usage of a double bedroom as a single room you should pay an extra amount that you see on the pricelist.

Internet:

Wireless internet access is available on the whole area of the hotel free of charge.

Everything else:

We would like to direct your attention to the fact, that some free hotel services depend on the weather and the season. In case of lack of adequate interest the programms could be postponed.

Late arrival/ early check-out :

The hotel asserts the right to make you to pay the total amount of the stay in case of later arrival or earlier check out. The terms & conditions of The Austrian Hotel-, and Catering Trade are valid.

Storno fee:

In case of cancelling your reservation, the terms & conditions of The Austrian Hotel-, and Catering Trade’s are relevant. Unsold room causes business loss, as we could sell it. This is the reason why we ask you to inform us in time about your cancellation.

  • Storno fee one month before arrival: 40% of the agreed price.
  • Storno fee up to one week before the arrival: 70% of the agreed price.
  • Storno fee on the last week before the arrival: 90% of the agreed price.

Transfer:

Should you travel by train or by plane we would kindly take you to the hotel at an extra cost. Ask for our offer.

Smoking policy:

Smoking is allowed in the digestive room on the restaurant floor and on the room balconies. All other areas of the hotel are non-smoking. Please, be advised that all the rooms are equipped with fire-and smoke alarms. Smoking in room affects a fire alarm, which costs 700 Euro, which we charge to your room bill.

Travel insurance:

What if something happens unexpectedly? You may not be able to begin your holiday, or may have to leave earlier. For such cases, secure yourself, and take out simple passenger insurance together with your accommodation, which costs 5 % of the travel expenses. For further information, please do not hesitate to contact us.

Gift coupon:

Surprise your loved ones with Birkenhof gift coupons! We are looking forward to issue your personal voucher!

Details